Thank you for your purchase. We hope that you are happy with your purchase. However, if you are not completely satisfied with your purchase such as a broken or faulty item. You have up to 3 working days to send us an email at csjp5@hotmail.com. Return requests will only be approved on a case-by-case basis. Upon approval of the return request by josspaper.sg, you may return the item at the following address:
Chye Seng Joss Paper & Joss Sticks
Bedok North Street 1 Blk 217 #01-51
Singapore, 460217 460217
Singapore
Please note that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your items, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange.